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Our Easy Returns and Refunds Policy

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We Want You To Love It. We want you to be completely satisfied with your purchase and we hope you enjoy it. However, we understand that sometimes there may be a need to return/exchange an item. That’s why we offer our easy 14-days 100% satisfaction guarantee. Our commitment is to provide the best resolution we can for problems that occasionally occur with orders and deliveries.
 
If you are not happy with your purchase, we will accept returns for a refund or store credit within 14 (fourteen) days from the shipment date in accordance with our return policy requirements and limitations. There are of course some conditions which apply to this policy so we encourage you to read the specifics detailed below. As an alternative, you may exchange your purchase using our Exchange Program.
 
Note: Costume styles (colors and fabrics) are subject to change without notice due to the manufacturer’s production. These changes are beyond our control because the manufacturers do not always notify us of these variations. We strive to reflect any changes in the products descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We don't authorize returns based on costume styles discrepancies. We apologize for any inconvenience this may cause and we thank you for your understanding. 
 
Note: Product images are for illustrative purposes only and may differ from actual item received in terms of some details. Due to differences in the lighting during photo shooting, and in electronic displays, colors of products may also appear different to those shown on the site. We can not guaranty that the color of the products will be exactly the same with the photo you saw. Actual product may contain more and different information about materials and care instructions than what is shown on our site. We recommend that you do not rely solely on the information presented and that you always read labels and warnings before wearing an item. We don't authorize returns based on product color, material or care instructions discrepancies. 
 
Substitutions. The masks shown on our site are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the mask. Most of our mask are handmade or manually decorated by designers. Some masks may vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the mask, using material and decorations of greater or equal value. Minor substitutions may be made without prior consent or approval from our customers. 
 
Refund, Return and Exchange Resources
 
Return Requirements
How to Initiate a Return
If You Received a Wrong Item
If Your Order is Missing Items
If Your Order is Damaged
Order Cancellation Policy 
Exchange Program
Exchange Program Policy
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