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Returns and Exchanges
Our Guaranty to You
At Masquerade Express, we want every purchase to be a positive experience. We’ll do our best to make things right if you’re not satisfied.
We offer our 30-Days Return Policy * and we will accept returns in accordance with our Return Requirements. As an alternative, you may exchange eligible items using our Exchange Program. All returns and exchanges must be requested within 48 hours of receiving your order.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will gladly assist you.
* Restrictions Apply
We take all reasonable steps to protect your personal information against loss, misuse and alteration. We always use encryption technology whenever receiving and transferring your personal information on our site. Our Site has Extended Validation (EV) SSL Certification and we use State-of-the-Art data encryption with up to 256-bit encryption technology.
MasqueradeExpress.com has enabled a site wide encryption, also known as site wide HTTPS. Our Site URLs in the address bar at the top of your browser will start with "https”. The green part of address bar indicates that we have encryption for every page in our store and your transaction session is secured through Secure Sockets Layer (SSL). Note that some browsers do not display the full URL. In this case, click the URL address field and arrow left to the beginning of that field.
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The price and availability of items at MasqueradeExpress.com are subject to change. The Shopping Cart is a temporary place to store a list of your items and reflect each item’s most recent price.