Our Returns and Refunds Policy
We understand that sometimes there may be a need to return/exchange an item. We will accept returns for a refund or store credit within 14 (fourteen) days
from the delivery date in accordance with our return policy requirements and limitations
. There are of course some conditions which apply to this policy so we encourage you to read the specifics detailed here
. As an alternative, you may exchange your purchase using our Exchange Program
. All returns and exchanges must be requested within 48 hours of receiving your order.
Please do not ship your order back to us until you have received our Return Merchandise Authorization (RMA) number. Unauthorized returns will remain unopened. We will not process unauthorized returns. Note: we will NOT automatically contact your and/or return the item to you. You have an option to claim your order to be shipped back to you at your expense. Otherwise, items that are not claimed within 30 (thirty) days will be discarded or donated depending upon the condition.
Note: Costume styles (colors and fabrics) are subject to change without notice due to the manufacturer’s production. These changes are beyond our control because the manufacturers do not always notify us of these variations. We strive to reflect any changes in the products descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We don't authorize returns based on costume styles discrepancies. We apologize for any inconvenience this may cause and we thank you for your understanding.
Note: Product images are for illustrative purposes only and may differ from actual item received in terms of some details. Due to differences in the lighting during photo shooting, and in electronic displays, colors of products may also appear different to those shown on the site. We can not guaranty that the color of the products will be exactly the same with the photo you saw. Actual product may contain more and different information about materials and care instructions than what is shown on our site. We recommend that you do not rely solely on the information presented and that you always read labels and warnings before wearing an item. We don't authorize returns based on product color, material or care instructions discrepancies.
Substitutions. The masks shown on our site are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the mask. Most of our mask are handmade or manually decorated by designers. Some masks may vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the mask, using material and decorations of greater or equal value. Minor substitutions may be made without prior consent or approval from our customers.
Refund, Return and Exchange Resources